Unified Inbox
Use channel, ownership and unread filters to focus on the right queue. Search for a customer before starting a new reply.
Explore this featureLINE
Stay familiar. Keep the customer context.
Connect a familiar messaging experience with more consistent team follow-up.
A customer moment worth connecting.
A returning customer asks about a service they explored before. Your team should be able to see their preferences, the previous owner and the next suggested action without asking the same questions again.
LINESarah Miller
- 1Recognize a returning customer
- 2Review preferences and previous activity
- 3Coordinate a relevant follow-up
Sample data · Illustrative customer journey
How the relationship moves forward.
Customer 360° & SCRM
Bring contact details, language, source, tags and lifecycle stage into a profile your team can use. Keep notes specific enough to guide the next interaction.
Explore this featureAutomation
Use a new message as the beginning of a workflow. Define what should happen and which customer context should be checked first.
Explore this featureBefore you connect
LINE Official Account requirements, messaging limits and available actions depend on the confirmed connection. No region-wide or account-type coverage is implied by this preview.
FAQ
A little more context
Is this a live integration or a confirmed product capability?
This page describes a product scenario. Live features, connection methods and commercial terms must be confirmed before use. The interactive website uses sample data only.
How can the team keep the next step visible?
Associate the inquiry with the customer record, name the responsible teammate and record a clear follow-up. The profile and timeline keep that context available when the conversation changes hands.
What should we clarify before rollout?
LINE Official Account requirements, messaging limits and available actions depend on the confirmed connection. No region-wide or account-type coverage is implied by this preview.
CONVERSATIONS ARE JUST THE BEGINNING
Let your next conversation open the door to growth.
Bring your channels and customer relationships together, from the first inquiry to a loyal customer.
Every Conversation Drives Growth.