Request deletion of your data

How to send a deletion request

Email the address below with the subject Data deletion request. Include the email address you used, the relevant Facebook Page or Instagram account if applicable, and enough detail to locate the information, such as an approximate conversation date. Do not send passwords or identity documents in your first message.

What happens next

We will review the request, verify that it comes from the person or organization entitled to make it, and identify information held by CloseSmoothly. Where a customer organization controls a connected workspace, we may need to coordinate with that organization before deleting its conversation records. We will explain the outcome and any information that must be retained for a valid reason.

Removing an app's access in Meta settings stops future access but does not itself delete information already held in a CloseSmoothly workspace. A deletion request can cover that information separately.

Facebook and Instagram accounts

This process concerns information held by CloseSmoothly. To delete a Facebook or Instagram account, or information stored by Meta itself, use the controls provided by Meta. CloseSmoothly cannot delete your Meta account for you.